I remember once when I was working at the Blue Light Behemoth I was tasked with cleaning some shelves. I spent an hour trying to find some cleaning solution to use to take the black gunk, whatever it was, off of the shelf units. Unable to find anything that would work, I finally approached “Billy Bluelight” (names changed to protect the guilty) and asked for help.
“Just use some Windex off the shelf.” he replied.
Sigh. Windex doesn’t clean cruddy shelves. It barely cleans cruddy windows. One of the surest signs that the ship is sinking is when people stop even pretending to care about providing an actual solution to employee problems. As a manager, if your employees are taking the job seriously enough to ask for advice or help, or to voice a concern, you had better listen. After all, these are the people that have to bail water from your sinking ship.
I later found out that I was about the fifth person that day to ask for cleaning solution. Leadership hint: If five or more of your people are asking for something, it’s probably important. Good leaders will craft a working solution to any problem brought forth from their employees, or at least show enough concern to convince the employee that it will be reported properly.